RockNShop.com - General Manager - Automobile Bodyshop

GM-bodyshop In Automobile Dealership

Job Title - GM - Bodyshop

Reporting To - Vice President / Executive Director/CEO

Reporting To The Job Holder - Bodyshop Managers

- Assistant Bodyshop Managers

Responsible for operations, profitability and expansion plans of the bodyshop of our dealerships.

Functions :

- Planning, leading, organizing and controlling operations in the bodyshop and parts department.

- Manage the bodyshop business to maintain an active inventory that is within the financial guidelines as laid down.

- Champion the Customer Satisfaction service standards and attain dealership objectives.

- Contribute to dealership profitability.

- Ensure smooth functioning of service and bodyshop operations.

- To generate check sheets for each inspection area and generate periodic inspection reports.

- Plan and conduct in house training for staff skill enhancement as per their weak areas.

- Ensure lodgment of all claims on account of Warranty - Free Service etc. with manufacturers / others on due date, follow up payments and ensure claims lodged and not rejected.

- Ensure respective service processes are in operation 100% of the time to ensure highest level of customer satisfaction.

Increase profitability by ensuring :

- Proper store accounting

- Inventory management

- Reduce consumption of sundry consumables

- Energy conservation.

- Device proper credit policy for bodyshop repaired job and ensure speedy recovery.

- Increase business by constant touch with customers with high level customer satisfaction.

- Lay down targets for each bodyshop personnel - Line Managers etc. with maximum utilization of infrastructure facilities.

- Have a motivated dedicated team for the bodyshop and lay down parameters for the incentives schemes based on efficiency and productivity.

- Device new schemes / methods for increasing the volume of business viz. Quick repairs schemes, Break down repairs, Pick up facilities etc.

- Establish and maintain effective inter organizational (principals), inter departmental and intra departmental communication to establish smooth and effective work