Key Activities
- Proactively seeks, finds and recommends opportunities to improve customer experience through optimization of queuing strategies
- Conduct complex analysis for the purpose of creating/auditing/validating fraud strategies
- Expected to work on multiple projects with limited guidance and come up with innovative and out of the box thinking
- Independent in decision making for complex issues and problem solving skills
- Demonstrate thought leadership and sense of urgency in fast paced dynamic environment
- Expected to work collaboratively with cross-functional partners to understand and address key business challenges
- Providing clear/concise verbal and written communication across various functions and levels, inclusive of Operations, IT, and Risk Management
Qualifications:
- Bachelor's degree in a quantitative discipline; Math, Finance, Statistics, Economics or equivalent work/training is required; advanced degree is preferred.
- 5+ years of related analytical experience
- Proven record in problem solving and business innovation. Ability to thrive in a dynamic and fast-paced environment
- Manage and prioritize projects across cross-functional groups with guidance from Manager
- Required experience in multiple card analytic disciplines and a deep understanding of the business to identify cause/effect relationships
- Strong communication and interpersonal skills with ability to interact with individuals across departments / functions
- Strong analytical, technical and statistical skills. Ability to synthesize / analyze diverse information, develops recommendations, and makes decisions
- Strong knowledge and understanding of financial services 3+ years of SAS programming experience (PC, UNIX or mainframe)
- Knowledge of Big Data and Machine Learning techniques is a plus
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