Senior Product Manager - Telco (Looking for the candidate with Telecom domain experience)

RingCentral, Inc. is an American publicly traded provider of cloud-based communications and collaboration solutions for businesses.

RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone- (MVP- ) platform. RingCentral empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device (through voice, video, team messaging, collaboration, SMS, conferencing, online meetings, contact center, and fax), and any location.

RingCentral offers three key products in its portfolio including RingCentral Office-, a Unified Communications as a Service (UCaaS) platform including team messaging, video meetings, and a cloud phone system, Glip- the company's free video meetings solution with team messaging that enables Smart Video Meetings-, and RingCentral cloud Contact Center solutions.

Why RingCentral?

1. Global Market leader in Cloud Telephony with strong presence in overall Unified Communications (Telephony, Video conferencing and Messaging) space. This is an opportunity to innovate at scale and create a meaningful impact on billions of lives.

2. Exclusive partnership with Avaya, Alcatel-Lucent and Atos gives exclusive access to ~200M enterprise phone customers who will likely move to cloud phones over the coming years, setting path for rapid growth for RingCentral. Every employee is a stakeholder in the company and the rapid growth trajectory provides a good wealth creation opportunity.

3. Hyper Scale Problems: Communication technology by its nature has the largest scale of any businesses out there - much larger than social media, e-commerce or anything else. An extremely large scale, very low latency needs and a very high uptime (99.999% or better) need provides an opportunity to solve very complex problems and push the boundaries.

4. A publicly traded sizeable company with a long track record provides a good stable environment while still being growth focussed.

5. We are just laying the foundation of 2 of the largest innovation hubs for RingCentral (Bangalore and Gurgaon to start with) in the world. You have an opportunity to be a founding member and shape the future.

6. Hustle of a 0-1 journey of entering a new country; rigor of one of the largest scales in the world and of a publicly traded company provides the best of both worlds.

7. Pure play software company: Only thing we build and sell is software: Cloud Telephony, Video and Audio conferencing, Messaging and Cloud Contact Center. As a software builder, you own the business.

8. Great employees and customers centric culture.

Few more awards in recent times. #1 Best Engineering Team: https://www.comparably.com/blog/best-engineering-teams-2021/

#2 Best Sales team https://www.comparably.com/blog/best-sales-teams-2021/

#4 Best Marketing Team https://www.comparably.com/blog/best-marketing-teams-2021/

#6 Best Product & Design Team https://www.comparably.com/blog/best-productdesign-teams-2021/

#8 Best HR Team https://www.comparably.com/blog/best-hr-teams-2021/

What if you could change the way the world communicates?

What if you and the freedom of a startup and the resources of a global enterprise?

You'd break new ground. Raise the bar for performance. And do career-defining work.

That's exactly the kind of environment we're building together at RingCentral.

RingCentral's cloud-based communications platform connects more than 2 million users around the world, in ways that bring people, ideas, companies and customers together.

The Innovation team is the engine that makes RingCentral go. From Engineering to UX/UI to CloudOps to Product Management, this is the place where the biggest ideas in cloud communications are imagined, developed, and delivered. If there's a better way to bring people together, RingCentral Innovation is finding it, iterating on it, and sharing it with the world.

We're as proud of our working environment as we are of our market success. You- ll find all the training, opportunity and resources you could ever want here - with all the work/life benefits you expect, and none of the micromanagement. RingCentral regularly brings home Best Place To Work awards from locations all over the world, and outstanding company ratings on Glassdoor and Comparably!

RingCentral surrounds you with world-class technology and talent, in a people-first environment built from the ground up to help you do the best work of your career. We- re not just changing the nature of communication and teamwork. We- re winning, together.

The RingCentral Partner Product team develops and manages features, service capabilities and designs that enable our Service Provider partners with the full RingCentral suite. You drive strategy and development and your technical expertise will help our platform deliver the look, feel and function that redefines the way the world communicates.

As the Senior Product Manager, Carrier Partnerships, you will work with cross-functional teams to launch new products and services into the Service Provider partner channel. You will be charged with designing and delivering the capabilities that enable Service Providers to successfully launch core RingCentral products (like Glip and RingCentral Office) into their wide range of market segments. This role interfaces extensively with RingCentral Service Provider sales and RingCentral software development resources. You will be the orchestrator to bring everything together to drive the capabilities that enable our Service Provider partners.

Must-Have :

- Experience working with telco Service Providers, either selling to them, or leveraging them as a channel partner

- Understand OSS/BSS and billing integration requirements to support Service Providers

- Ability to communicate and educate partners about RingCentral core features and roadmap

- Knowledge of cloud voice, video, and messaging communication products

- Ability to defin features from concept to detailed requirements

- Communicate both strategic vision and tactical plans to key stakeholders

- Collaborate with engineering team to deliver features in partner segment

- Hands on knowledge of global mobile and telecom service provider IMS networks, OSS/BSS systems and integrations

- Hands on involvement with launching product releases from ideation, developing user stories, performing user acceptance testing, and measuring in-life product metrics.

- Able to communicate effectively with engineering technically and translate business requirements into solution specifications.

- Work with a cross-functional teams on go-to-market approach and communication on new releases

- Track and measure the success of each product/feature launched

- Working knowledge of system integration using REST APIs

- Highly empathetic with users, customers, co-workers, and partners

Qualifications :

- Bachelor's degree in Computer Science, Computer Engineering or related field

- Wicked smart and have a strong bias for action and results

- 5+ years of product management experience, preferably in Telecommunications industry.

- Experience in managing technology partners

- Ability to thrive in start-up environment

- Cross-Functional Leadership

- User-focused thinker with ability to translate user feedback and usage data into requirements

Nice-to-Have :

- Contact Center Expertise

- Knowledge of 3GPP/GSMA specs and Wireless 5G technologies

- MBA

- User-focused thinker with ability to translate user feedback and usage data into requirements

- Excellent written and presentation skills

- Capable of taking complex issues and making them simple for customers and partners to understand

- Track record of managing the entire product life cycle

- Knowledge of security, privacy, and telecom regulatory/compliance requirements

- Strategic Partnership experience

Benefits and Amenities :

- Comprehensive medical, dental, and vision

- Flexible PTO

- 401K match and ESPP

- Complimentary organic breakfast and lunch daily, and fully stocked break rooms

- On-site gym with free yoga and boot-camp classes

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