Project Manager

About Us :

We are an AI-Powered CX Cloud that enables enterprises to transform customer experience and boost revenue with our APIs by automating and analysing customer interactions at scale. We assist across multiple voice and non-voice channels in 30+ languages whilst coaching and training agents with minimal costs.

Problem we are solving :

In comparison to worldwide norms, customer support in traditional contact centers is quite appalling, due to high number of queries, insufficient capacity of agents and inane customer support systems, businesses struggle with a multi-fold rise in customer discontent and bounce rate, resulting in connectivity failure points between them and customers. To address this issue, IITian couple Manish and Rashi Gupta founded Rezo's AI-Powered CX Cloud for Enterprises 2018 to help businesses avoid customer churn and boost revenue without incurring financial costs by providing 24x7 real-time responses to customer inquiries with minimal human interaction.

Roles and Responsibilities:

1. Prepare and present detailed project and integration plans with timelines and deliverables to clients and ensure that internal teams are aligned on the plan.

2. Work with the client and internal teams in preparing detailed specifications and take responsibility for reviewing and approving them.

3. Drive client contact and satisfaction - you will act as the main point of contact for the client, ensuring that an exceptional level of service is delivered. Your efforts will ensure we maintain a consistently high standard of feedback and NPS.

4. Project tracking and reporting - you will be responsible for ensuring projects are delivered on time, to specification. This will involve coordinating other roles and internal teams and guiding the client through their responsibilities in the process.

5. Become an expert in the platform and its integration. This will enable you to guide internal team and clients through the onboarding processes as well as other projects.

Requirements:

1. 2-5yrs exp with MBA from tier 1/2 college/ with preferable engineering degree in graduation (BE/B.Tech)

2. Good experience within SaaS Project Management from a high growth, early stage tech company, such as; SaaS, B2B, Martech, Fintech, HRtech,

3. Ability to juggle multiple tasks at the same time, and can both prepare and execute very detailed project plans.

4. Strong communication skills, communicate confidently and authoritatively with a wide variety of stakeholders.

5. Comfortable working with, manipulating and interpreting data sets.

Life at Rezo.AI :

1. We take transparency very seriously. Along with a full view of team goals, get a top-level view across the board with our regular town hall meetings.

2. A highly inclusive work culture that promotes a relaxed, creative, and productive environment.

3. Practice autonomy, open communication, growth opportunities, while maintaining a perfect work-life balance.

4. Go on company-sponsored offsites, and blow off steam with your work buddies.

Perks & Benefits:

Learning is a way of life. Unlock your full potential backed with cutting-edge tools and mentor-ship

Get the best in class medical insurance, programs for taking care of your mental health, and a Contemporary Leave Policy (beyond sick leaves)

Why Us?

We are a fast-paced start-up with some of the best talents from diverse backgrounds. Working together to solve customer services problems. We believe a diverse workforce is a powerful multiplier of innovation and growth, which is key to providing our clients with the best possible service and our employees with the best possible career. Diversity makes us smarter, more competitive, and more innovative.

Explore more here:

www.rezo.ai

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