Presales Consultant About: We are an AI-Powered CX Cloud that enables enterprises to transform customer experience and boost revenue with our APIs by automating and analyzing customer interactions at scale. We assist across multiple voice and non-voice channels in 30+ languages whilst coaching and training agents with minimal costs. Problem we are solving: In comparison to worldwide norms, customer support in traditional contact centers is quite appalling, due to high number of queries, insufficient capacity of agents and inane customer support systems, businesses struggle with a multi-fold rise in customer discontent and bounce rate, resulting in connectivity failure points between them and customers. To address this issue, IITian couple Manish and Rashi Gupta founded Rezo's AI-Powered CX Cloud for Enterprises 2018 to help businesses avoid customer churn and boost revenue without incurring financial costs by providing 24x7 real-time responses to customer inquiries with minimal human interaction. Job Summary: As a Presales Consultant for B2B/SaaS (Business-to-Business/Software-as-a-Service), your role is to support the sales team by providing business expertise and guidance during the pre-sales process. Your primary goal is to demonstrate the value and capabilities of our SaaS product to potential customers and help them understand how it can address their specific business needs. Here are some key responsibilities and skills typically associated with a Presales Consultant: - Product Knowledge: Gather Deep understanding of our SaaS product, including its features, functionalities, and benefits. Stay updated on the latest product updates and enhancements. - Functional Expertise: Possess a strong functional background to effectively communicate and address inquiries, concerns, and requirements. - Solution Design: Collaborate with the sales team to design customized solutions based on customer needs and requirements. - Demonstrations and Presentations: Prepare Pitch to conduct product demonstrations and presentations to prospects and customers, highlighting key features, use cases, and benefits. Tailor presentations to address specific customer pain points and showcase how the SaaS product solves their challenges. - Requirement Gathering: Engage with Sales team/customers to understand their business processes and requirements. Ask probing questions to identify pain points and propose solutions that align with their goals. - Proposal Development: Contribute to the creation of proposals, RFPs (Request for Proposal), and other sales collateral. Clearly articulate the technical/functional aspects of the solution, including implementation timelines, pricing, and support options. - Proof of Concept (PoC): Lead or support the execution of proof of concept projects, where applicable. Help customers validate the SaaS product's effectiveness by setting up and demonstrating its capabilities in their specific environment. - Competitive Analysis: Stay informed about competitors' offerings and positioning. Articulate the advantages of your SaaS product over competitors and address any objections or concerns raised by potential customers. - Collaboration: Work closely with the sales team, product managers, and developers to share customer feedback, market insights, and improvement suggestions. - Industry and Market Knowledge: Keep up-to-date with industry trends, market dynamics, and emerging technologies. Understand how these factors may impact the SaaS product and its value proposition. - Education Background: Bachelor's/Master's Degree from a Premium College with 1+ Year of experience as a Management Consultant or Presales Consultant. - Strong Communication skills both verbal & written - Overall, by effectively demonstrating the value and capabilities of the SaaS product, you help prospects make informed decisions and contribute to driving successful sales outcomes. Work Location: Onsite at Sector 125, Noida Perks & Benefits: - Learning is a way of life. Unlock your full potential backed with cutting-edge tools and mentorship. Get the best-in-class medical insurance, programs for taking care of your mental health, and a Contemporary Leave Policy. Life at Rezo.AI: - We take transparency very seriously. Along with a full view of team goals, get a top-level view across the board with our regular town hall meetings. - A highly inclusive work culture that promotes a relaxed, creative, and productive environment. - Practice autonomy, open communication, growth opportunities, while maintaining a perfect work-life balance. - Go on company-sponsored offsites and blow off steam with your work buddies. Why us? We are a fast-paced start-up with some of the best talents from diverse backgrounds. Working together to solve customer service problems. We believe a diverse workforce is a powerful multiplier of innovation and growth, which is key to providing our clients with the best possible service and our employees with the best possible career. Diversity makes us smarter, more competitive, and more innovative. Read more about us via: www.rezo.ai

Noida

Rezo.AI - Consultant - Presales 

Rezo.AI - Consultant - Presales  ,Job Description for Rezo.AI - Consultant - Presales  in Rezo.AI in  Noida for (1-3) years of experience. Apply Now!

Job Description for Rezo.AI - Consultant - Presales  in Rezo.AI in  Noida for (1-3) years of experience. Apply Now!