Reward360 - Senior Manager - Digital Operations

Currently we are looking for a Senior Manager for our Digital Operations BU

What You'll Do

- Engaging and liaising with all the clients and merchants across various loyalty accounts on day-to-day operations, new initiatives, and ongoing projects

- Thorough understanding of Business agreements/commercials and provide inputs to onboard clients/merchants

- Analyze projections of forecasted sales and plan to fund across merchants Hawk eye view of day-to-day reconciliation process of all Digital Services.

- Good understanding of financial parlance, payables, receivables and effectively manage fund movements across internal and external stakeholders.

- Cognizant of end-to-end customer journey on the loyalty platform, constantly strive to provide improvements on the customer experience by analyzing various data points

- Plan and delegate periodic reports that provide value additions and actionable insights to management.

- Manage and lead large operations team, provide timely feedback, and close loop all adhoc requirements

- Seek and provide feedback to merchants

- Be informed of the loyalty and rewards industry landscape, competitions/competitors and client requirements at various levels.

What We'll Need

- Masters/Bachelor's degree in Commerce, Finance, Engineering or equivalent. 8-12 years of experience working with BFSI / Travel sector

- Excellent client facing skills and effectively communicate with internal teams to facilitate output.

- Strong fundamentals and first-hand experience on forecasting and providing projections using current and historical data

- Excellent people management skills

- Understanding of customer journey flow of availing a Digital service on an e-commerce platform starting from payment, cancellations, refunds, promotions and offers

- Excellent MS Excel skills and ability to work with large chunks of data.

- Comfortable with ambiguity, believe in first principles and have the skill to transform broad ideas into action plans.

- Good business acumen to appreciate and understand levers for business growth and profitability.

Good to have - Prior Exp in Fintech/ UPI/ BFSI while handling large number of transactions.