Reward360 - Chief Product & Technology Officer

Reward360 Global Services Pvt Ltd is India's premier Customer Engagement Solutions Company. Headquartered in Bangalore with an office in Dubai and Singapore, our 'Global' loyalty solution has been built after years of deep understanding of consumers, the nuances of the loyalty diaspora, the onset of big data, and most important the simplicity that needs to be delivered across any loyalty program.

Our Technology, Marketing, Alliances, Business, Product, and Operations teams work in collaboration to create and deliver the most successful loyalty programs in India today. With over 2000+ retail alliances in India and access to over 10 million rewards globally, gives us the edge to be one of the most exciting and growing loyalty companies in Asia.

The only constant in today's difficult and dynamic market is 'change'. Our team is dedicated to using behavioural patterns of customers combined with cutting edge technology to take complex problems that enterprises face today and simplify them. This helps make our programs more relevant and puts the customer on the path of true loyalty.

Over 100+ dedicated team members work in collaboration to create world-class loyalty products out of our Corporate Office, R&D Lab, and Operation Hubs.

R360 is managing different enterprise platforms for multiple industries and clients. We are looking for CPTO to lead and manage all the platforms/products and different platform engineering teams.

What you will do:

- Manage all the platforms/products across industries and clients - infrastructure and technology roadmap

- Define/re-define/enhance the architecture of various platforms/products to make them scalable and robust.

- Upgrade the technology stack wherever applicable to make the platforms future ready.

- Define/enhance the data engineering roadmap and implementation plan for customer data being generated across the platforms.

- Layout a strategy and implementation plan to make the platforms/products nimble to facilitate enhancements/integrations with the advancements in the FinTech industry.

- Manage the security stack/layer/architecture of the products/platforms to ensure compliance while working with the CISO team.

- Put a robust hiring, training and growth plan to attract and retain tech talent on a scalable and sustainable framework.

- Work closely with the product team to drive product and technology innovation.

- Manage the end to end technical delivery for the entire company (India and abroad) while working with different platform engineering teams.

What you will need:

- Bachelors or Masters in Computer Science or Information Technology

- Experience of 15+ years in the industry.

- Good experience in building teams from scratch and managing 70+ members technology team.

- Prior experience in the FinTech/Customer Engagement/e-Commerce industry or entrepreneurial experience is a must.

- Experience in conceptualising B2C/B2B2C products from scratch and taking them to the market.

- Extensive experience in defining innovative customer journeys and getting them implemented.

- Experience in designing and implementing data products will be a plus.

- Preference will be given to candidates who are hands-on and are ready to roll up their sleeves and look at code, low-level design, architecture etc.

- Experience in driving the required change management to keep up the pace with the industry.

- Extremely good in hiring and training tech talent.

- Highly passionate and goal-oriented technology leader with experience in delivering in a fast-paced environment.

- Strong experience in managing technology leaders with diverse backgrounds.