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HR Recruiter at Habitus HR Solutions Pvt. Ltd
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Retention Head - Customer Support Division - eCommerce - IIM/ISB/MDI/FMS (2-18 yrs)
1. Tier 1 Colleges only
2. Please apply only if you have the experience in the ecommerce industry
ABOUT THE ROLE :
- Lead the operations of a rapidly growing customer support division in a multi-channel support environment (calls, chats, emails, app)
- Manage day-to-day operations and own TATs for customer issue resolution
- Conduct resource planning & hire, coach and provide training to personnel to maintain high customer service standards
- Monitor and improve ordering, telephone handling and other procedures
JOB SKILLS AND REQUIREMENTS:
- Prior experience in setting up processes & managing customer support team
- Ability to create buy-in and drive multiple stakeholders
- Ability to structure, design & executre processes
EDUCATION AND EXPERIENCE
- 4-years+ with MBA or Tier 1 colleges such as IIT/NIT
- Proven experience of leading a service driven support call centre operation through periods of significant growth or change
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
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