08/10 Harsh Bir Kaur
Snr Consultant at Globalhunt India Pvt Ltd

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Retail Service Manager - Telecom (6-12 yrs)

Guwahati Job Code: 264889

Retail Service Manager

Opening in Leading Telecom Operator for the position of Retail Service Manager

Position: Retail Service Manager

Designation: Manager

Location: Guwahati

CTC: upto 15 Lacs

Experience: 6-12 years

Job Description:

Essence Of Role - Key Accountabilities :

- Implement the circle retail service strategy for VMS, ADVMS through improvement in customer experience

- Achieve customer satisfaction targets through VS, VMS, ADVMS

- Develop strategy to improve the walk-in retention at exclusive retail outlets

- Develop innovative mechanisms to capture the customer experience at the store and develop strategies based on MIS reports to improve the experience

- Provide feedback on competitive moves to protect base

Strategic :

- Provide inputs to the overall circle retail service strategy to drive profitability of the channel and improve customer experience

- Develop service expansion strategy by evaluating retail channel coverage and penetration

- Develop partners engagement strategy with the zone retail leads

- Develop strategies to improve customer walk-ins and customer satisfaction at retail outlets

- Develop innovative mechanisms to capture the customer experience at the retail outlets

Operational :

- Achieve customer satisfaction targets through VS, VMS, ADVMS

- Maintain high quality of service operations in VS, VMS & ADVMS as determined by quality audits

- Coordinate with the circle CS team in taking actions based on audits and developing incremental content for training programs for retail

- Provide inputs on partnership models for various service parameters across zones and branches

- Handle escalation of any service related issues through VS, VMS or ADVMS with the circle CS team

- Coordinate with zonal retail teams in conducting retail partner engagement activities for implementing the retail service strategy

- Develop strategies based on MIS reports to improve the experience

- Receive timely feedback and inputs from Zonal Retail Leads

Developments :

- Identification of development areas, and recommending the training programs / interventions

- Best practice sharing within the circle and other circles

For further details call at 8697317405

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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