Retail Ops Manager - Telecom - IIM/MDI/XLRI

Manager -Retail Operations

Client - A Leading Telecom Company

Job Title - Manager – Marketing Own Retail

Job Level - Manager / Sr. Manager

Reporting to - Marketing Head – Own Retail

Location - GURGAON

Looking for a decent B-School like MDI , FMS, IIFT , IIT , IIM , XLRI etc

Work Exp : 2-6 Yrs

Salary : 15-16 LPA

From : Retail , Apparel Companies

Purpose of the Job

Our objective is to establish a national wide chain of world class telecom sales & service outlets. Located at the Centre, this job exists to support the rollout & smooth functioning of this national chain.

1. Roll Out

- Support creation & review of prioritization plan for outlet roll out

- Interface with Circle to help identify the locations for own stores

- Co-ordinate all construction activity to ensure timely opening of stores

- Review & manage performance of identified store roll out partners

- Drive process improvements to bring down time to launch

2. Operations

- Support process for franchisee evaluation

- Ensure early warning system to manage franchisee satisfaction

- Create & manage process for timely communication between centre & circle

- Ensure all processes are modified based on in-store experience & feedback

- Manage process for identification of national/ regional vendor agencies

- Manage process of sharing of best practice between stores/ circles

3. Profitability

- Create & manage system for tracking of performance metrics at a store/ regional/ national level

- Ensure store level insights are used to modify customer experience processes & programs

- Identify tactical revenue opportunities & ensure creation of programs to monetize these

- Create & monitor benchmarks against key competition stores

Email Contact : Chaatakjobs@chrsp.com