Retail Operations Head - Sports Industry

Key Responsibilities:

- Lead, support, and drive operational performance to achieve the overall Retail Business objectives.

- Communication and collaboration with the brand team.

- Drive consumer obsession in line with the brand's values and service standards.

- Increase sales to maximize profitability while reducing costs through well managed operational controls.

- Standardising systems, process & SOPs to manage the stores.

- Building the sales team and devising the targets & sales incentive plans.

- Keep abreast of market trends to determine the need for improvements in the store.

- Ensure all the stores comply with brand VM & Training guidelines to provide a leading shopping experience to all the customers.

- Identify the feasibility, market, location, and geographical strategy for the opening of the new retail showrooms. Involve in the strategic management and decision-making process after the detailed market analysis for the business expansion.

- Ensure smooth & successful on-ground activations, promotions & product launches to drive the energy and enhance the store walk-ins.

- Work closely with store development, real estate, merchandising, visual merchandising teams to ensure that stores are launched on time in a more effective way.

- Liaise with the Buying department to ensure range and stock levels are consistent with business requirements.

- Achieve financial objectives by preparing budgets, scheduling expenditure, analysing variances, and initiating corrective actions.

- Skills

- Post-Graduation in Business/Retail Management and relevant qualification.

- At least 8+ years working experience in the sports lifestyle business.

- Leadership experience with Industry: Sports, Lifestyle, FMCG.

- Advanced understanding of Supply Chain, Finance and Marketing.

- Passionate, enthusiastic & self-driven.

- Ability to develop a high performing team to achieve results with ownership.

- High competence in internal and external stakeholder management.

- Fluent communication in English skills (Business Level).

- MS Excel - Advanced PowerPoint: Advanced Professional.

Key Performance Indicators

- Revenue growth.

- Differentiation and sustainable growth.

- Customer satisfaction and retention.

- Maximization of profitability.

- Forecast accuracies.

- Execution of retail operations strategy.

- Innovation of new markets & geographies.