Associate Consultant at Unison International Consulting Pvt. Ltd
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Retail Manager - Franchise - Footwear (5-10 yrs)
Hiring Retail Manager - EBO (Franchise retail) - Only footwear
Apply only if you have handled EBO or franchise store of any Footwear brand.
Budget up to : 20 LPA
Location : Gurgaon
Position Overview :
We are seeking an experienced and detail-oriented Retail Manager to oversee and manage operations for both Exclusive Brand Outlets (EBOs) and franchise retail locations for our premium footwear brand. The ideal candidate will possess a deep understanding of retail operations, a passion for footwear, and a proven track record of ensuring seamless operations, optimizing processes, and upholding brand standards.
1. Store Operations Management:
- Lead and supervise store managers, assistant managers, and operational staff across EBOs and franchise locations.
- Ensure the efficient day-to-day functioning of stores, including inventory management, stock replenishment, and adherence to operational procedures.
2. Process Optimization:
- Develop and implement streamlined operational processes and standard operating procedures (SOPs) to enhance efficiency, consistency, and customer satisfaction.
- Identify bottlenecks and areas for improvement, and take proactive measures to address them.
3. Inventory and Stock Management:
- Implement robust inventory management practices to maintain optimal stock levels, prevent stockouts, and minimize excess inventory.
- Collaborate with supply chain and logistics teams to ensure timely replenishment and efficient stock distribution.
4. Quality Control:
- Ensure that products on display meet brand quality standards and adhere to visual merchandising guidelines.
- Conduct regular quality checks to guarantee the presentation and condition of products in stores.
5. Franchise Management:
- Oversee franchise retail operations, ensuring adherence to brand guidelines and operational procedures.
- Foster strong relationships with franchise partners, providing operational support and guidance as necessary.
6. Staff Training and Development:
- Design and deliver training programs to onboard new staff members and enhance the skills of existing teams.
- Provide ongoing coaching, feedback, and performance evaluations to foster professional growth.
7. Customer Service Excellence:
- Uphold a high level of customer service across all locations, ensuring customers receive personalized assistance and an exceptional shopping experience.
8. Health and Safety Compliance:
- Ensure compliance with health and safety regulations and guidelines in all retail locations.
- Implement safety protocols and train staff on emergency procedures and best practices.
9. Reporting and Analysis:
- Generate regular operational reports, including sales, inventory, and store performance metrics, to provide insights for management decision-making.
10. Vendor and Supplier Management:
- Collaborate with vendors and suppliers to ensure timely delivery of products, resolve any supply-related issues, and manage relationships effectively.
- Bachelor's degree in Business Administration, Retail Management, Operations Management, or a related field (Master's degree preferred).
- Proven experience of 5+ years in operations management within the retail sector, with a focus on premium footwear brands and experience in managing EBOs and franchise stores.
- Strong analytical and problem-solving skills, with the ability to identify operational inefficiencies and implement effective solutions.
- Excellent organizational skills and attention to detail, with the ability to manage multiple tasks and priorities simultaneously.
- Comprehensive understanding of retail operations, inventory management, and customer service best practices.
- Proficiency in using operational software and tools for inventory tracking, reporting, and process optimization.
- Strong interpersonal and communication skills, with the ability to collaborate and build relationships across different teams.
- Willingness to travel as required to visit various retail locations.
If you are a dedicated and strategic operations professional with a passion for premium footwear, we invite you to join our team and play a crucial role in ensuring smooth operations and growth for our brand in both EBO and franchise retail settings.
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