Resource Management Group Lead - Insurance Delivery - IT

The position is responsible for Effective Resource & Skills Management across all geographies in the Insurance Delivery

- Resource Planning & Allocation : Manpower planning basis current and upcoming projects. Aligning people to various projects/teams based on their skills, previous experience, availability & budget. Bench management to ensure least financial impact.

- Tactical Resource Management : The resource manager must deal with changing framework conditions and resource availability, and find solutions to resource management conflicts as they occur.

- Capacity planning : Look at region, Account and project resources vs capacity to deliver ongoing & upcoming projects. Periodic review of demand vs supply in the business units.

- Staffing : Knowing the requirements of each unit and establishing right balance of internal & external seeding. Be the liaison between hiring and operating teams in order to hire project appropriate qualification. Maintain pyramid mix

- Skill Gap Management & Talent Development : Identifying skill gaps basis demand and supply trends across business units. Accordingly aligning with training team to create learning plans and run a train and hire model.

- Supporting leaders with ongoing resource management efforts : Be the first person to spot problems such as over utilization, uneven workload or scarcity of resources. A resource manager can step in and help leaders by reallocating resources, adjusting goals or requirements &/or assigning new people to the team.

- Industry Insights : Well versed with various market trends and gaining insights of upcoming talent needs across the industry. Adopting best practices from market leaders in the analytics domain.

Qualification & Experience

- Should be Engineering Graduate from reputed Institutions with Computer Science specialization, MBA will be a positive factor

- Minimum 15 + experience in managing a RMG function for large enterprise, must have managed over 500 technical resources / From Software Product Firm

- Responsible for managing all facets of operations such as forecasting, scheduling, monitoring volumes while adjusting the resources to business objectives.

- Deep understanding of where resources are held in the organization and what they are doing and advice on resource deployment and allocation. Resource re usability and traceability

- Strong Process orientation with ability to take up independent charge and perform.

- Commercial orientation to appreciate Business Needs.

- Effective written and oral communication.

- Strong Collaborative Leadership qualities, ability to resolve conflicts and enforce resource allocation keeping key allocation criteria intact