Repos Energy - Associate - Customer Success - Inbound

Customer Success - Associate (Inbound)

CUSTOMER SUCCESS ASSOCIATE (Inbound)

- Customer Success Associate would be a single point of contact for each partner so that our Partner always have someone they can rely on to help them get what they need.

- He/she should be coordinating with the outbound Customer Success Team.

- He/she should be establishing & growing business & relationship with key

- Partner/Customer and managing day to day interaction with assigned partners & customers.

- He/she should also have a demonstrated ability to think strategically about business, technical challenges.

What will you be doing?

- Help manage customer, partner & operator of assigned zone/territory.

- Work closely with internal stakeholders (Sales, Service, Development Team, etc.)

- Help manage daily order execution (Order placement, assignment, delivery & payments).

- Work closely with Partners to ensure they are successful using Repos E-commerce.

- Prepare and give reviews to the senior management team.

- Onboarding & Training Partners/Operators & Customer on E-commerce

- Maintaining Customer/Partner Data

How will you achieve this role?

- Strong communication Skill

- Proactive

- MS-Excel & Power Point Presentation

- Customer Service Expertise

What is required?

- Significant experience in key account management.

- Demonstrated ability to engage and influence Partners & customers

- Strong Presentation skill and ability to articulate E-commerce concept to Partner/Customer

- Ability to work effectively in a start-up Environment