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23/05 Anuj Khurana
HR at Reliance Retail Limited

Views:1730 Applications:291 Rec. Actions:Recruiter Actions:12

Reliance Retail - Program Manager - Direct Sales (5-10 yrs)

Navi Mumbai/Bangalore/Mumbai Job Code: 1099540

Program Manager - Direct Sales


- Reliance Retail, India's largest consumer retail network is expanding its 3P Marketplace business. The Marketplace business is an internet-commerce based platform where sellers across various domains can list their products, pricing and positioning, while receiving support from the marketplace owners in terms of warehouse and logistics.


- Sellers pay a service fee to the marketplace platform in exchange for the listing and eCommerce services. We are looking for top talents with experience in e-commerce businesses and passion for setting things up from scratch. Join us and build your own explosive growth as you build with us one of the biggest consumer ecosystems in the world!

Job Summary:

- The Seller acquisition team in Reliance Retail business is responsible for increasing the quality seller base and the sku selection on the platform.


- As an Operations Program Manager, the candidate will oversee the end to end seller on-boarding process from documents upload, on-boarding, cataloguing, go-live and account management for the assigned region.


- Be the single owner of all policies and its implementation framework within the assigned region.


- This is a sales operations role focused on defining the SOPs for the seller acquisition and ensure they are being adhered to by the field sales teams.


- Collect field intelligence from Sales teams and liaise with the central teams to incorporate the necessary SOPs for a smooth functioning of the seller on-boarding.


- Liaise with the internal teams like Cataloguing, Category, Operations, Product, Legal, Finance to address the bottlenecks are duly cleared to ensure a smooth seller on-boarding process on a daily basis.


- Track the L1, L2 & L3 level metrics for the progress of the sales team and ensure daily visibility of performance metrics across the Direct Sales organization.

Skills Required :

1. Good analytical skills and exposure to analytics tools. Needs to be comfortable with deriving insights from large data sets.

2. Good in program management. Must have handled multiple projects in parallel involving daily metrics tracking and reporting

3. Experience in quantitative decision making and defining metrics to track performance

4. Good written and verbal communication skills

5. Exposure to eCommerce marketplace, preferably in areas of operations, sales is preferable.

6. Strong stakeholder management experience. People Management experience will be a plus

Personal Attributes & Competencies :

1. Strong sense of customer focus and empathy ; buyers & sellers should always be central to your decision making

2. Demonstrated highest level of integrity and strong work ethic

3. Ability to manage ambiguity and complexity. Handle multiple business and operations projects simultaneously and be able to balance as per the organization's priorities.

4. Takes initiative. Doesn't wait to be asked

5. Consistent effort, intense commitment, perseverance and willingness to go above and beyond

6. A team player and owner, focused on delivering results for the program

Preferred Qualifications :

1. Graduation from a good college, MBA preferable

2. 5+ years of overall experience with 3+ years in operations/sales program management.

Women-friendly workplace:

Maternity and Paternity Benefits

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