Reliance Jio - Manager/Senior Manager - SMB Account Manager - Mid Market

SMB Account Manager - Mid Market (Manager/ Senior Manager)

Job Description :

1. Acquire customers and achieve the targets given for the allocated accounts. Responsible to acquire Enterprise customers by building a thorough understanding of key customer needs and requirements

2. Play an integral part in generating new sales that will turn into long lasting relationships

3. Expand the relationships with existing customers by continuously proposing solutions that meet their objectives

4. Collaborate with the Solutioning team to provide the products and services and ensure timely delivery to customers

5. Maintain hygiene and control escalation matrix for customer complaints resolution

6. Follow internal processes to ensure the end to end sales cycle and meeting account metrics

7. Cloud and Saas selling experience is preferable

8. Create Customer profile as per the template for each account assigned

9. Building & Nurturing Account focused relationship: Prior experience of account management

Skills & Competency :

1. Negotiation Skills - Ability to sell in competitive market environment

2. Analytical Skill - Ability to analyse data/situation to gather insights

3. Communication Skills - Ability to convey thoughts effectively

4. Dealing Ambiguity - Ability to complete a project/task on a strict deadline with little direction

5. Leadership Skills - Ownership Mindset