Relationship Manager - Wealth - Bank

Position Title - CitiGold Relationship Manager

Grade - C11 / C12 (Manager/ Assistant Vice President)

Location - Mumbai/ Delhi / Hyderabad

Organization - CitiBank

Responsibilities :

- To perform client profiling, recommend asset allocation, and proactively engage with customers to facilitate transactions.

- To reach out to all client relationships through face to face/ telephonic/ email interaction to ensure coverage of all relationships in adherence to the policy mandate around frequency of client contact.

- To invite customers for client events and get clients to meet bank personnel as a part of the independent contact process.

- To acquire new customers through the generation of references from existing clients and /or through a partnership with the client acquisition team of the bank.

- To complete all AML / KYC requirements pertaining to accounts managed by the RM; also cover AIRs/ CDDs, etc for the clients managed.

- Complete all mandatory certifications within 90 days of joining the bank; ensure that the certifications are current and updated; and continuously keep self updated on changes in products, processes, and compliance/regulatory norms

- Provide complete and comprehensive information on products, services, charges, etc proactively to the customer and ensure the best services are provided to them.

- Keep immediate supervisor informed about key market/customer information and proactively escalate potential issues/concerns.

- Senior RM's are recommended to maintain a record client memos basis client interactions/meetings.

Balanced Score Card

Financial Parameters:

- Footings Growth (CA/SA/TIDE/AUM/ AAFA)

- Fee Revenue

- Insurance Revenue

- Investment Revenue

- Forex Revenue

- Net Customer Growth

- New To Bank CG customer acquisition

- Cross Sell

- Product Penetration

Customer Parameters :

- Customer Service (No of issues)

- The trend of Free look policies

- Customer contact ability

Process Parameters :

- KYC/AML and adherence to other norms

- Mandatory certifications (IRDA, AMFI, Internal Investments, Internal Insurance, Control and Compliance, Commercial products and RDIP Courses)

- Ensure all Client interaction processes are as per norms/guidelines; adherence to Sales Code of Conduct

- Timely BEATS (Banking Early Alert Tracking System) resolution, CDD (client due Diligence), AIR, CADD, etc

People Parameters :

- Ability to create rapport with peers and other units like service/operations, compliance, senior RMs, lending teams, etc

- CG customers maintain the required NRV of INR 30 lacs (INR 15 lacs for Commercial accounts) to INR 25 Crores

- Please note that this opportunity is only for female candidates