Relationship Manager/Team Lead - Premium Products - BFSI

Relationship Manager/Team Lead - Ultra Premium Products - BFSI

Job Description

Qualities expected out of the applicant:

- Catering to service/product needs for an ultra-premium segment of banking customers.

- Acquisition, handling, meeting and interacting with the HNI clients.

- Ensure Customer service excellence by displaying complete onus to the customers query/problems

- Delivering service with requisite Courtesy and Accuracy

- Nil Defects (100% adherence to product and process)

- Ensuring Nil Customer complaints

- Cross Selling/up-selling on set products (assets and liabilities products)

- Ensuring Process efficiency by achieving set targets of call quality.