Relationship Manager - Retail Banking

Job Overview:

- As a Relationship Manager in Retail Banking, you will be responsible for developing and managing relationships with High Net Worth (HNW) customers.

- Your role involves expanding these relationships, providing exceptional service, and cross-selling banking products.

- You will also be instrumental in coordinating with other departments to offer a comprehensive suite of services to your clients.

Key Responsibilities:

Client Relationship Management:

- Develop and nurture relationships with new and existing High Net Worth customers.

- Offer personalized banking services and solutions tailored to individual client needs.

Customer Service Excellence:

- Ensure high levels of customer service and adherence to bank policies.

- Address customer queries and complaints promptly, aiming for high satisfaction levels.

Product Promotion and Cross-Selling:

- Cross-sell existing bank products and services to enhance customer relationships.

- Keep customers informed about new products, services, and enhancements that can benefit them.

Sales Initiatives and Events:

- Plan and execute special sales initiatives and events to attract prospective clients and engage existing ones.

- Identify opportunities for hosting client-focused events and seminars to strengthen relationships.

Coordination and Collaboration:

- Work with other departments and group companies to provide clients with seamless access to a broader range of products and services.

- Collaborate with internal teams to ensure a unified approach to customer service.

Relationship Record Management:

- Maintain detailed records of customer interactions, transactions, and preferences.

- Ensure all client information is accurately documented and updated.

Complaint and Query Management:

- Track and manage customer complaints and queries effectively.

- Monitor turnaround times and ensure resolutions meet customer expectations.

Financial Product Knowledge:

- Demonstrate an understanding of mutual funds (MF) and insurance products to provide comprehensive advice.

- Stay updated on financial products and market trends to offer relevant guidance to clients.

Required Skills and Qualifications:

- Experience: Proven experience in retail banking or a similar role, particularly with High Net Worth clients.

- Customer Service: Strong focus on customer service with the ability to handle complex queries and issues.

- Sales Skills: Demonstrated ability to cross-sell and promote banking products effectively.

- Communication: Excellent verbal and written communication skills, with the ability to build rapport with clients.

- Organizational Skills: Strong organizational skills with attention to detail in maintaining client records and handling inquiries.

Preferred Qualifications:

- Education: Bachelor's degree in Finance, Business, or a related field.

- Relevant certifications or an MBA is a plus.

- Technical Skills: Knowledge of financial products, including mutual funds and insurance, is advantageous.

- Experience: Previous experience in managing relationships with High Net Worth individuals or in a sales-focused role within a private bank