Relationship Manager - Customer Experience - BFSI

Relationship Manager - Customer Experience - BFSI : Only Females

Manager - Customer Experience -Female Candidates: Telugu/Tamil/Kannada (anyone) : Banking/Financial Services industry

Responsibilities :

- Handle all high-value customers through repeat touchpoints.

- Develop a long-term relationship with customers to ensure brand loyalty.

- Provide customer insights to internal stakeholders for further enhancements.

- Provide highly professional customer service to achieve a high level of customer satisfaction and retention.

- Manage the key performance indicators at the highest level.

- Achieve high productivity to maximize the efficiency of high-value customer management.

- Ensure the coverage of the customer base in accordance with the requirements.

- Strengthen and manage the key customer management team.

- Provide training and guidance to the team to ensure the highest level of customer service to high-value customers.

Qualifications and Requirements :

- Minimum 5 years- experience in the management of high-value customers.

- Experience working with a bank, NBFC will be an added advantage.

- Good knowledge of the customer base in terms of their game behavior, requirements, etc.

- Awareness of all the policies and procedures used to provide seamless support to customers.

- High integrity is non-negotiable.

- Excellent verbal and written communication skills.

- Good knowledge of Tamil or/and Telugu is a must.