Chat

iimjobs

jobseeker Logo
Now Apply on the Go!
Download iimjobs Jobseeker App and get a seamless experience for your job-hunting
23/11 Shilpi
Senior Recruiter at Ewyn Services

Views:380 Applications:108 Rec. Actions:Recruiter Actions:64

Relationship Manager - Customer Experience - BFSI (5-8 yrs)

Bangalore Job Code: 866487

Relationship Manager - Customer Experience - BFSI : Only Females


Manager - Customer Experience -Female Candidates: Telugu/Tamil/Kannada (anyone) : Banking/Financial Services industry

Responsibilities :

- Handle all high-value customers through repeat touchpoints.

- Develop a long-term relationship with customers to ensure brand loyalty.

- Provide customer insights to internal stakeholders for further enhancements.

- Provide highly professional customer service to achieve a high level of customer satisfaction and retention.

- Manage the key performance indicators at the highest level.

- Achieve high productivity to maximize the efficiency of high-value customer management.

- Ensure the coverage of the customer base in accordance with the requirements.

- Strengthen and manage the key customer management team.

- Provide training and guidance to the team to ensure the highest level of customer service to high-value customers.

Qualifications and Requirements :

- Minimum 5 years- experience in the management of high-value customers.

- Experience working with a bank, NBFC will be an added advantage.

- Good knowledge of the customer base in terms of their game behavior, requirements, etc.

- Awareness of all the policies and procedures used to provide seamless support to customers.

- High integrity is non-negotiable.

- Excellent verbal and written communication skills.

- Good knowledge of Tamil or/and Telugu is a must.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

Add a note
Something suspicious? Report this job posting.