Relationship Manager - Business Correspondence

- Handle the relationship of the Business Correspondent (BC) entities.

- Mentoring of the Branch Heads, team regarding the product, process and policies of the BC

- Motivating the BC to achieve the month on month disbursement, repayment target.

- Manage the grievances and ensure proper response.

- Ensuring proper compliance to policies and procedure of Bank, including in context of all regulatory and statutory requirements.

- Ensure proper compliance and reporting of the audit observations conducted by the Bank's audit team.

KEY RESPONSIBILITIES :

- Ensuring efficiency as per the standards in adherence to all the Processes and Policies of the Bank.

- Achieving the disbursement target assigned in the given period.

- Maintaining a keen understanding of the industry trends impacting the BC Partners.

- Ensuring the performance of the BC partners.

- Ensuring no Dormancy, Nil Delinquency and Nil Early Mortality of the cases of BC.

- Managing the team and ensuring the maximum business from the BC channel.

- Ensuring the proper coordination with the sales, operations and CPC.

- Proper analyzing the sourced cases from the BC.

- To have the proper knowledge of product features, term and conditions & process

- Ensuring timely share of internal communications received through mails from Administrative Offices / Supervisors.

- Ensuring coordination for all Audit / Inspection / Vigilance and control processes at the centre.

- Any other activity as assigned from time to time to enhance the Bank's positioning and profitability.