Job description:
- Ensuring Regional Trainers are certified and equipped to deliver training programs for all front liners in the region
- Ensure that all updates in the training content, across all lines of business and locations, are understood carefully and implemented in the region
- Suggest suitable modifications to the training content to the corporate training team as per need
- Plan the training programs (and training calendars) in complete synch with the operations teams for both new joiners as well as existing associates (refreshers) in such a manner that high quality manpower is available to the operations team are available in the required numbers and on time
- Provide thought leadership as well as administrative support to the trainers in the region
- Track and report performance on training metrics to all stakeholders. Help shape the right metrics that determine the effectiveness of training.
- Requisition the right quantities of training assets (training rooms, projectors, training
- desktops, and other training assets) on time and manage them optimally
- Work with the leadership teams in the region to evaluate training needs of first line managers and work towards their fulfilment
- Contribute to the thought leadership on how the training function can demonstrate continuous improvement through enhanced content, technology, and new initiatives
Primary Responsibilities:
- Experience of conducting Training Needs Analysis and carrying out all activities in the Training Cycle: Identify, Design, Delivery, Evaluation
- Team Management skills
- Should be comfortable with setting up a training function and giving it shape in the
- Excellent verbal and written communication skills
- Excellent interpersonal skills - ability to work and influence with multiple Training Team members/ Stakeholders across the region and corporate
- Must be a graduate/PG (any Learning and development related course or certification will be an added advantage)
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