Regional Training Manager - Customer Service Domain - DTH

Job Description:

- Responsible for customer service operations.

- Primarily leads end to end training service delivery as a client, manage, govern, monitor & control outsourced business to 3rd party entities ensuring delivery of business performance.

- Monitor and evaluate training programme effectiveness, Success and ROI and report them to senior management.

- Maintain a keen understanding of training trends, Development and best practices.

- Design and implement all aspects of training courses and facilitate them with the partner.

- Estimated costs of training operations and subsequently managed them in accordance with the budget to ensure maximum return on investments.

- Conducting training for Jr. employees for the effective customer handling

- Travel North India across all the Service centers facilitating train-the-trainer for new & critical launches.

- Hold weekly reviews with the partners for performance discussion and training statistics- Devised performance plans if necessary.

- Review training manifesto and policies, Suggest modifications to the Corp. training resources for improvement.

- Collaborate with leadership and marketing to develop learning modules for new product launches and initiate rollout for partner.

- Drive operations efficiency to achieve desired business metrics