Regional Support Admin - HRIS

Job Purpose :

- The HRIS Regional Support Administrator (RA) provides first level support for all HRIS applications, including PeopleSoft North American Payroll.

- Primary support includes assisting end-users with query/reporting, data entry, security, and functional/process type questions.

- The support administrator is also responsible for providing consistent and thorough training of end-users, communicating enhancements and/or customizations to end-users, monitoring data quality, and maintaining and monitoring user access.

- The support administrator also facilitates communication between the end-user community and HRIS Management. The HRIS RA adheres to and promotes the HRIS Guiding Principles and Core Values and provides backup support to other team members, especially other RA's.

- In addition, the RA provides valuable assistance and input to the HRIS team in all HRIS initiatives.

Firm Expectation of Employee :

- Adhere to and promote HRIS policies and procedures

- Perform other duties as workload necessitates

- Be able to multi-task

- Maintain a positive and respectful attitude

- Maintain the highest level of confidentiality

- Demonstrate flexible and efficient time management and ability to prioritize workload

- Meet department productivity standards

Essential Duties and Responsibilities :

- Provides timely customer support through direct contact which includes, but is not limited to, query assistance, data entry process guidance, additional applications issues

- Maintains Department/Workflow and Security Control tables to ensure appropriate access

- Coordinates and provides thorough and consistent end-user training on all HRIS systems

- Maintains/updates all end-user documentation

- Monitors Data Integrity through various Audits

- Assist with functional testing/documentation of system enhancements/customization

- Assist with special projects as required

- Provide backup support to other SAs

- Adhere to and promote HRIS policies and procedures

- Perform other duties as assigned by HRIS Support Manager

Qualifications/Attributes : Experience, Education and Licensure :

- Hands-on experience with PeopleSoft (ver. 8.5 or greater)

- Ability to write queries/reports

- Hands-on configuration experience with Taleo (preferred)

- Strong verbal and written communication skills

- Strong Customer Service Skills

- Presentation/training experience (preferred)

- Ability to write test plans required

- Ability to work independently

- Ability to work within a team

- Ability to troubleshoot issues and discern when to escalate

- Ability to respond to changing priorities

- 4-year degree or equivalent experience (preferred)

- Ability to multi-task