21/08 Sangeeta B
Client Partner at Hector and Streak

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Regional Service Manager - Home Appliances (10-15 yrs)

Chandigarh Job Code: 734294

Opening for Regional Service Manager - Chandigarh

The position is with Home Appliances Firm and they are looking for Regional Service Manager

Place of Posting : Chandigarh

Reporting to : National Service Head

Direct Report : Branch Service Managers

Roles and responsibilities :

- Responsible for planning & implementation of company's customer centric objectives

- Design & implement customer service processes with process corrections whenever required.

- Construct strategies and tactics to ensure customer satisfaction

- Ensure profitability of Service Operations in his region

- Recruit, supervise, motivate, mentor & ensure correct governance framework that defines roles and responsibilities of service delivery team.

- Identifying training needs of internal & external teams and ensuring delivery

- Strategic planning for execution of Service business more efficiently

- Review of franchisees/branch heads on a monthly basis.

- Prepare and review the annual budget for the area of responsibility

- Analyze regional market trends and explore opportunities for growth

- Update the management about the regional operations, profits, customer feedback, and future prospects

Sangeeta Bhadane
Hector & Streak Consulting Pvt Ltd

Women-friendly workplace:

Maternity and Paternity Benefits

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