Client Partner at Hector and Streak
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Regional Service Manager - Home Appliances (10-15 yrs)
Opening for Regional Service Manager - Chandigarh
The position is with Home Appliances Firm and they are looking for Regional Service Manager
Place of Posting : Chandigarh
Reporting to : National Service Head
Direct Report : Branch Service Managers
Roles and responsibilities :
- Responsible for planning & implementation of company's customer centric objectives
- Design & implement customer service processes with process corrections whenever required.
- Construct strategies and tactics to ensure customer satisfaction
- Ensure profitability of Service Operations in his region
- Recruit, supervise, motivate, mentor & ensure correct governance framework that defines roles and responsibilities of service delivery team.
- Identifying training needs of internal & external teams and ensuring delivery
- Strategic planning for execution of Service business more efficiently
- Review of franchisees/branch heads on a monthly basis.
- Prepare and review the annual budget for the area of responsibility
- Analyze regional market trends and explore opportunities for growth
- Update the management about the regional operations, profits, customer feedback, and future prospects
Hector & Streak Consulting Pvt Ltd