Regional Service Manager - FinTech - West (10-20 yrs)
Industry - Insurance
Category - Operations
Skills - Consumer Service, Service Delivery, Consumer Durables, Insurance
Job Type - Permanent
Description - The job is to take care of service delivery for a fintech company with a team size of 20
Client Details :
The client is a leading fintech company is insurance space. It started in 2011 and has attracted Series C funding
- Capable to manage the entire Regional service operations
- Having good Interpersonal relationship with all stakeholders.
- Customer Experience Strategy, planning & measurement
- Service Delivery Processes & Policy development
- Customer Retention/ Churn Management Planning
- Ability to proactively monitor, organize, train and supervise partner/partner personnel working in the region
- Service Network Performance Management to deliver superior customer experience
Min. 10-12 years of experience in consumer durable repairs and new age/digital services/product. Preferably worked for leading companies like Samsung or LG in the consumer durables/electronics service operations space.
Engineering Graduate or Diploma in Electronics/communication/mechanical with strong academic back ground
Apart from that, below are the few skills which are requisite-
- Highly Passionate and directed to work in unstructured start up scenario to build and create business. Innovative thinker
- Strong relationship skills with trade and channel partners
- Keen attention to details with strong process management skills
- High bias for quality execution & speed
- Superior market knowledge with strong grip on customer and competition
- Ability to motivate teams to work on common set goals.
- Adaptable, transparent and high on integrity, easy to work
An opportunity to take care of the service channel in a regional position
To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Stuti Relan on +91 (0) 22 4236 3357.
Contact - Stuti Relan - +91 (0) 22 4236 3357
The Apply Button will redirect you to website. Please apply there as well.