Industry - Insurance

Category - Operations

Skills - Consumer Service, Service Delivery, Consumer Durables, Insurance

Job Type - Permanent

 Description - The job is to take care of service delivery for a fintech company with a team size of 20

Client Details : 

The client is a leading fintech company is insurance space. It started in 2011 and has attracted Series C funding

Description : 

- Capable to manage the entire Regional service operations

- Having good Interpersonal relationship with all stakeholders.

- Customer Experience Strategy, planning & measurement

- Service Delivery Processes & Policy development

- Customer Retention/ Churn Management Planning

- Ability to proactively monitor, organize, train and supervise partner/partner personnel working in the region

- Service Network Performance Management to deliver superior customer experience

Profile: 

Min. 10-12 years of experience in consumer durable repairs and new age/digital services/product. Preferably worked for leading companies like Samsung or LG in the consumer durables/electronics service operations space.

Engineering Graduate or Diploma in Electronics/communication/mechanical with strong academic back ground

Apart from that, below are the few skills which are requisite-

- Highly Passionate and directed to work in unstructured start up scenario to build and create business. Innovative thinker

- Strong relationship skills with trade and channel partners

- Keen attention to details with strong process management skills

- High bias for quality execution & speed

- Superior market knowledge with strong grip on customer and competition

- Ability to motivate teams to work on common set goals.

- Adaptable, transparent and high on integrity, easy to work

Job Offer: 

An opportunity to take care of the service channel in a regional position

To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Stuti Relan on +91 (0) 22 4236 3357.

Contact - Stuti Relan - +91 (0) 22 4236 3357

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