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Regional Service Manager - Consumer Durable - IIT/NIT/BITS (18-22 yrs)
The ideal candidate must have minimum 18 years of experience.
Education : IIT, NIT or equivalent college.
Eligibility : Person having experience in consumer durable or into service management are relevant.
- Candidate will be catering UP, UK, MP & CG regions.
JD for the position :
- Optimising network/ product performance and efficiency
- Executing service SOPs & guidelines, driving Best Practices and ramping up ROI from the service function
- Delivering quality services without compromising with service standards.
- Managing complete Customer Life Cycle right from acquisition, maintenance and retention
- Taking necessary steps for controlling & reducing customer attrition amidst highly dynamic business environments.
- Formulating & implementing Business Processes/ Standard Operating Procedures for achieving standardization of operations across the organisation.
- Conceptualizing new service system & responsible for its implementation.
- Strategy for improvement in service.
- Redefining existing processes & make blue print for improved sustainable processes.
- Evaluation & selection of CRM solution as per new laid down requirements.
- Provide technical support to branches in coordination with factory.
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
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