HR Consultant at Spring HR Services LLP
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Regional Service Manager - Auto (9-15 yrs)
Regional Service Manager - Reporting to Circle Head - Auto Industry
Location - Pune and Bhopal
CTC - 40 - 70 LPA
Qualification : BE (Premier Institute only)
- Handling territory as Regional Manager Service.
- Service network/capacity expansion - primary and secondary.
- Dealer workshop and branches standards adherence.
- Service reporting, parts performance and Customer redemption targets of dealers
- Product performance feedback and competition benchmarking.
- TPM Implementation at Dealerships.
- Sustain and improve Dealership, CSTs & PTS service standards.
- Ensuring service reach to all the potential towns through primary & secondary network.
- Tracking competitor activities and keeping abreast with the latest trends and requirements.
- Monitoring of product performance, customer expectations w.r.t. competition.
- Planning and execution for new product launch.
- Monitoring of warranty claims, failure analysis and inputs to manufacturing.
- Providing guidance to ASMs & Dealer in respect to monitoring & handling dealer network.
- Guiding the team to resolve critical dealer / customer issues.
- Implementing Service Quality Systems at dealerships.
- Maintaining service standards at primary & secondary network as per the company policies across the state.
- Maintaining the service share and growth of state.
- Forecasting the service targets and planning / monitoring the achievements.
- Enhancing the customer satisfaction level and implementing systems and processes in workshops.
- Customer Support Management/ Diagnosis of Product Failures
- Control on Warranty Claims
- Promoting Sales by providing service support.
- Promoting Genuine Spares Sales.
- Dealer development activities/New dealer identification.
Dealership Management, Product Knowledge, Market Knowledge, Workshop Mgmt, Network development, Warranty Process, Legal Knowledge, Project Mgmt, Basics of Finance
Analytical Skills, People Management, Influencing Skills, Training Skills, Managing Teams, Achievement Orientation, Customer Focus