Regional Service Manager - Auto

Regional Service Manager - Reporting to Circle Head - Auto Industry

Location - Pune and Bhopal

CTC - 40 - 70 LPA

Qualification : BE (Premier Institute only)

- Handling territory as Regional Manager Service.

- Service network/capacity expansion - primary and secondary.

- Dealer workshop and branches standards adherence.

- Service reporting, parts performance and Customer redemption targets of dealers

- Product performance feedback and competition benchmarking.

- TPM Implementation at Dealerships.

- Sustain and improve Dealership, CSTs & PTS service standards.

- Ensuring service reach to all the potential towns through primary & secondary network.

- Tracking competitor activities and keeping abreast with the latest trends and requirements.

- Monitoring of product performance, customer expectations w.r.t. competition.

- Planning and execution for new product launch.

- Monitoring of warranty claims, failure analysis and inputs to manufacturing.

- Providing guidance to ASMs & Dealer in respect to monitoring & handling dealer network.

- Guiding the team to resolve critical dealer / customer issues.

- Implementing Service Quality Systems at dealerships.

- Maintaining service standards at primary & secondary network as per the company policies across the state.

- Maintaining the service share and growth of state.

- Forecasting the service targets and planning / monitoring the achievements.

- Enhancing the customer satisfaction level and implementing systems and processes in workshops.

- Customer Support Management/ Diagnosis of Product Failures

- Control on Warranty Claims

- Promoting Sales by providing service support.

- Promoting Genuine Spares Sales.

- Dealer development activities/New dealer identification.

Technical/ Functional:

Dealership Management, Product Knowledge, Market Knowledge, Workshop Mgmt, Network development, Warranty Process, Legal Knowledge, Project Mgmt, Basics of Finance

Behavioral:

Analytical Skills, People Management, Influencing Skills, Training Skills, Managing Teams, Achievement Orientation, Customer Focus