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12/09 Priya Shahi
Senior Consultant at Transform HR Group

Views:374 Applications:78 Rec. Actions:Recruiter Actions:28

Regional Service Head - Automotive - North (12-21 yrs)

Delhi Job Code: 1313375

- He will be handling warranties.

- Should have experience in handling Auto-electrical products, batteries, etc improvements / improvisation / innovation / feedback.

- He will also be exploring New Ideas and Initiatives in context of customer service.

- He will also support the service team to implement the service initiatives taken

- He will also guide / support the sales team in various technical aspects of the product Customer service.

- Framing and implementation of Operational Process & Service Policy

- Service Performance Management & complaints completion as per defined TAT

- Ensure service performance in accordance with the agreed service level agreement (SLA)

- Critical Issues Management & Handling Customer Escalations

- Managing product warranty replacement

Women-friendly workplace:

Maternity and Paternity Benefits

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