Senior Consultant at Transform HR Group
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Regional Service Head - Automotive - North (12-21 yrs)
- He will be handling warranties.
- Should have experience in handling Auto-electrical products, batteries, etc improvements / improvisation / innovation / feedback.
- He will also be exploring New Ideas and Initiatives in context of customer service.
- He will also support the service team to implement the service initiatives taken
- He will also guide / support the sales team in various technical aspects of the product Customer service.
- Framing and implementation of Operational Process & Service Policy
- Service Performance Management & complaints completion as per defined TAT
- Ensure service performance in accordance with the agreed service level agreement (SLA)
- Critical Issues Management & Handling Customer Escalations
- Managing product warranty replacement