Regional Recovery Manager
About your role : The prime responsibility will be to achieve Collection Targets assigned to your regions by getting the Branch teams, and Collection agencies / associate to deliver their numbers
About your responsibilities :- Meeting the Target on Cost of Collections by ensuring lower flows to higher buckets and also by getting the right pricing done for the agencies
- Ensuring the lowest NPA rate (reduced flows into NPA and higher recovery from already provisioned pool)
- Handle customer issues / escalations
- Reverse feedback to credit on the quality of acquisition and also by sharing market information
- Documented feedback and action taken on all cases in bucket allocation
- Ensuring adequate feet on street availability area-wise/ bucket-wise
- Build a support mechanism for branch teams, drive branch teams for collections and targets
- Manage Productivity by fixing productivity norms for agencies, associates and branch teams
- Visit on Problematic and Chronic cases for better resolution and lead by example approach
- Agency billing closure within 60 days of work completed month
- Coordinating with legal teams for initiating legal actions against chronic defaulters and dealing with enforcement agencies for filing case under SARFAESI
- Continuously monitoring of collection agencies and collection executives to identify fraudulent practices and ensure no loss is incurred due to such activities
- Ensuring audit queries are complied with, ensuring corrective and preventive actions