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23/03 Sonali Dounde
Senior Consultant at SkillVentory

Views:184 Applications:43 Rec. Actions:Recruiter Actions:3

Regional Manager - Tele Collections - NBFC (15-20 yrs)

Ahmedabad Job Code: 1067268

- Drive overall performance for the Call center

- Tracking key metrics on daily basis -Contractibility, Promise to Pay (PTPs), Conversions

- Location review -state level, branch level, agent level

- Execute strategic priorities for the Call center

- Customer segmentation to drive contractibility and Touch Free (TF) conversion

- Campaign design and tracking on weekly basis

- Incentive scheme design and roll out

- Review and improve day to day operations

- Initiatives to improve Promise to Pay (PTPs), contacts, conversions

- On floor engagement, visibility and branding

- Referral management

- Increase customer satisfaction through timely customer complaint redressal

Field Management :

- To set up and manage field collections team in respective states & drive them for the numbers with proper planning.

- Execution, driving Collections through the collection agencies and collection managers.

- Manage the collection process as laid down, complete ownership of agency management process.

Others :

- Co-ordination among cross-functional teams (Sales, Collections, Fraud, Risk) and central teams

- Identifying and implementing new solutions and to lead team with innovative ideas to bring best out of them.

- End to end co-ordination with the call center teams, field collection agencies, credit teams, and operation teams, improvement of existing processes, customer dispute redressal.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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