18/12 Sandhya Kalra
Consultant at Human First Consulting Pvt. Ltd.

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Regional Manager - Service - North Market - Consumer Durable (10-18 yrs)

Delhi NCR Job Code: 645405

Regional Manager - Service - North Market

Essential Functions/Responsibilities:

- Meet CSAT & service delivery target as per organization YOY target.

- Maintain Service Delivery operations for North Market location.

- Dealers/ Distributors/ Customers visits.

- Planning for spares/accessories for branch & ASPs.

- Regular Product & soft skill training for direct/ASP/DS team.

- Development of service infrastructure for location.

- ISO, ASP review & improvement actions.

- Dealer defectives management as per organization policy.

- Leading, managing & monitoring the performance of technicians to ensure efficiency

- Monitoring of CRM on regular basis for smooth service operations and pending calls.

- Responsible for claim settlement for all the ASPs before 15th of every month.

- Yearly revenue target as per yearly budget.

- Monthly report as per business requirement.

- Service expansion as required, ensure 100% service coverage.

- Regular Quality feedback to support organization to have continuous improvement.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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