Regional Manager - Retail Operations/Sales - Jewellery - West Region

Regional Manager-West region for India's largest omnichannel jewellery brand

- Candidate should have retail operation experience in the Western region i.e. Gujarat, Maharashtra, Goa, Rajasthan.

- Candidate must have experience in luxury retail store operation.

Education:

- A management graduate/PG from a reputed institute

- MS Office & proficiency in excel is a must

- Understanding of P&L and ROI's

Knowledge required:

- Selling & customer service

- Knowledge on merchandising, Customer engagement

- MIS Reporting, Retail Metrics & Retail Finance/Profitability

- Business Acumen

- C-Sat & NPS evaluation process

- BTL Activities to drive foot-falls

- Understanding of stock turn & Markups

- Franchise Management

KRA/KPI : 

- Achieve category-wise Sales targets for his/her respective territory/region

- Franchise Management- Manage the current store network in the region and identify opportunities for network expansion

- Implement Store led BTL activities to drive footfalls

- Working on ERP system, Magento, Ameo, POS etc

- Solve customer complaints & grievances

- Implements SOPs, company policies and VM guidelines at stores

- P&L, budgeting & maintain ideal stock norms at stores