03/05 Renu N
HR at HR Outsourced

Views:4419 Applications:950 Rec. Actions:Recruiter Actions:154

Regional Manager - Retail Operations (8-15 yrs)

Bangalore Job Code: 820079


- Regular review and monitoring of business.

- Focus on Private Brands by constant review and sale enhancement strategies.

- Training team members on mobile app usage and features (FAB).

- Push maximum number of app downloads in the store.

Inventory Management:

- Does process mapping for movement of stocks from receiving bay to floor.

- Initiates stock-takes as per the agreed and laid down procedure.

- Ensures effective displays with the objective of achieving greater number of stock turns.

- Plans for perpetual inventory.

- Perodic global count checks.

- Omni channel - Plans for inventory for keeping in mind sale trends.

Customer Care/Customer Service:

Ensures customers are guided to:

- To enable them to avail of value added services like gift-wrapping, alterations, exchanges & other conveniences.

- Sets up processes/initiates plans to build for moments of magic, avoid customer complaints & grievances.

- Omni Channel - Facilitating picking accuracy within timelines of online orders.

- Omni Chanel - Smooth exchanges/returns for a hassle free after sale experience.

Customer feedback:

- Ensures in service recovery within agreed time-line (72 hours).

- Ensures customers queries are addressed and complaints/grievances are resolved (I.e. moments of misery are converted into moments of magic).

- Customer interceptions - Speaking to customers to understand their needs and requirements.

Competition Mapping:

- Works out action plans/strategies to match requirement.

- T-competition Tracking & Sharing Market Insights - Identifies parameters to track competition.

- Builds resources and databases of information on an ongoing basis by networking.

- Creates an index and updates it.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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