Regional Manager - Retail Operations

Topline:

- Regular review and monitoring of business.

- Focus on Private Brands by constant review and sale enhancement strategies.

- Training team members on mobile app usage and features (FAB).

- Push maximum number of app downloads in the store.

Inventory Management:

- Does process mapping for movement of stocks from receiving bay to floor.

- Initiates stock-takes as per the agreed and laid down procedure.

- Ensures effective displays with the objective of achieving greater number of stock turns.

- Plans for perpetual inventory.

- Perodic global count checks.

- Omni channel - Plans for inventory for keeping in mind sale trends.

Customer Care/Customer Service:

Ensures customers are guided to:

- To enable them to avail of value added services like gift-wrapping, alterations, exchanges & other conveniences.

- Sets up processes/initiates plans to build for moments of magic, avoid customer complaints & grievances.

- Omni Channel - Facilitating picking accuracy within timelines of online orders.

- Omni Chanel - Smooth exchanges/returns for a hassle free after sale experience.

Customer feedback:

- Ensures in service recovery within agreed time-line (72 hours).

- Ensures customers queries are addressed and complaints/grievances are resolved (I.e. moments of misery are converted into moments of magic).

- Customer interceptions - Speaking to customers to understand their needs and requirements.

Competition Mapping:

- Works out action plans/strategies to match requirement.

- T-competition Tracking & Sharing Market Insights - Identifies parameters to track competition.

- Builds resources and databases of information on an ongoing basis by networking.

- Creates an index and updates it.