Talent Acquisition Manager at Stepup HR
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Regional Manager - Last Mile Operations - City Logistics - eCommerce (5-10 yrs)
Regional Manager- Calicut - Last Mile Operations - City Logistics: Flipkart
Job Location : Kerala - Calicut
Should have worked minimum 2- 3 Years in Kerala and should know the local language Malayalam.
- Responsible to drive Operation & People Metrics across the Region.
- Plan, Organize and Direct subordinates to ensure a seamless delivery process for a delightful Customer Experience;
- As a line manager ensure all operation/people metrics in the hub are met with minimal escalations
- Bring about process improvements in the hub to enrich operational/delivery processes
- Maintain a safe and healthy work environment in span of hubs ensuring infrastructure and hub facilities are maintained
- Work in collaboration with other Departments and support functions
- Understanding of the Human Resource Function, Administration, Security & allied services, IT, Facilities etc
- Accomplishes Organization mission by completing related results as need.
Speed - Day 0%, Reverse - P1D%, RTO%, Pickup Accuracy, Customer Experience - CSAT, Escalations, UD Bad, Cost - Loss, Conversion, Reliability - CPD Breach
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