Senior Consultant at Talent Outreach Consulting
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Regional Manager - Customer Service - Laboratory/Industrial Instrumentation/Equipment/Supplies - West (15-20 yrs)
Company Profile:
Our Company is one of India's leading companies in the field of sales, marketing and servicing of high technology laboratory and industrial fluid handling products, instrumentation, equipment, and supplies. Our products are sold throughout the world through company-owned customer channel outlets and a strong network of international dealers.
In addition to our portfolio of industry-leading brands we offer exceptional service and technical support with our highly responsive customer service team.
Customers also rely on our team of trained and experienced application specialists for help in selecting the right product for their application, troubleshooting existing equipment, and solving regulatory compliance issues.
We represent leading international manufacturers in India in the following fields:
Analytical Instruments
Laboratory Appliances
Chromatography Columns
Spectroscopy Accessories
Regional Manager West - Customer Service for laboratory and industrial instrumentation, equipment, and supplies
Job Description:
To manage Customer Service Operation in Maharashtra Region with a team of 3 Group Leaders with a team of 4 to 6 service engineers in each group.
The responsibilities include:
- To lead & motivate the team to deliver a high level of Customer Satisfaction as well as achieve/exceed the financial target through promotion of AMC & Sale of spares.
- To identify new opportunities for business growth
- To constantly gather market intelligence on competitive activities & develop/ recommend strategies to meet their challenge.
- To play an active role in developing Team members on both Technical & Behavioural areas; be a mentor.
- To ensure compliance with Company policies, procedures and Values.
Qualification :
Essential : Diploma/Degree in Electronics/Instrumentation Engineering.
Desirable : MBA
Experience :
Essential: 15 ~ 20 years in any Technical field of which 5 ~ 7 years must be in Customer Service Management
Competencies:
- High Customer Focus
- High initiative; Self starter
- Good Interpersonal skills; ability to quickly develop rapport with Customers at senior level
- Ability to create & lead a cohesive team with high level of bonding
- Good communication skills - both written & verbal
- Good People skills; ability to develop & mentor people
- Good Operational Management skills
- Analytical & Problem solving skills
- Conceptual skills; out of box thinking
- Ability to process market intelligence, develop & implement tactical plans
- Process oriented; ensures compliance with defined processes.
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