Regional Leader/Manager/Senior Manager - IT Infrastructure - Electrical Equipments

Regional IT Infrastructure Leader (Manager/Sr. Manager)

Opportunity with a leading MNC into Electrical equipments based at Mumbai, Noida, Chennai, Bangalore.

Position Title : Regional IT Infrastructure Leader

Location : Mumbai, Noida, Chennai, Bangalore

Department: IT

Primary Focus of the role :

- Given the continued expansion of the company, a new Regional IT Infrastructure Management Organization is being put into place. This role will focus on driving continuous improvement of User Experience & IT Continuity in the APAC region, working closely with the regional businesses and Company IT management to deliver IT Services.

Roles and Responsibilities :

- Responsible for the Delivery Performance of the APAC region and its reporting

- Directly manage all the regional teams

- Directly manage Regional Service Partners

- Ensure compliance with service commitments and Group Policies & Standards

- Ensure performance of infrastructure alignment to business needs

- Monitor & measure operational performance for all domains (job scheduling, incident management, performance monitoring, capacity planning. )

- Analyze dashboards and propose improvement solutions

- Raise/report any incident, request, change and problem management activities, with Group Infrastructure leadership/Country IT directors/businesses

- Manage preventive and corrective actions up to the verification of their effectiveness

- Manage and enforce the IT repository - technical standards, tools, procedures & standards

- Provide advice and technical expertise for the use of IT resources

- Regular reporting of activities through the publication of performance indicators & reports

- Coordination with IT managers from different countries to collect their needs; evaluate &propose evolutions

- Budget preparation and expense follow up

Behavioral Competency (Circle level) :

- Performance Excellence

- Customer Engagement Excellence

- Process Excellence

- Productivity Excellence

- People Excellence

- Relationship Excellence

- Initiative Excellence

- Adaptive Excellence

Functional /Domain Competency :

- Technical (Network, Servers, Cloud, ITIL processes)

- Experience in IT Infrastructure Security

- Customer Service mindset be proactive and drive a sense of urgency

- Compliance within defined rules

- Exposure to managing external teams/third party support

Qualifications, Experience and Role Specific Knowledge/ Skills :

- Bachelor's degree or post-graduate degree in Information Technology/Information Systems

- Relevant work experience of 8-10 years in IT, specifically in IT Infrastructure

- Excellent Leadership and Communication skills, Executive presence

- Ability to work across countries and manage diverse teams