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15/09 Sonali Sarkar
Lead Consultant at XL Recruiters

Views:936 Applications:331 Rec. Actions:Recruiter Actions:60

Regional HR Manager - West - Retail (10-20 yrs)

Mumbai Job Code: 1314828

The role is based in Mumbai and reports to the Retail HR Head.

Position Purpose and Summary

Starting from Recruitment, till exit formalities, complete end to end

This role is responsible for building retail capacity and capability in the region (state or cluster of states) in order to drive customer experience in line with business strategy.

Functional Responsibilities

- Ensure store fulfillment rate is >95% in all months of the year

- Ensure all employees are onboarded comprehensively including a detailed onboarding on Brand, Service Credo, Store Processes and Role Deliverables

- Ensure hiring of fit for purpose talent in all store roles

- Executing the functional training and onboarding plan for all store roles

- Executing the store incentive program in a manner it delivers the objective of driving sales and improving customer experience

- Ensure proactive store jewelry talent mapping across top local players in the city/area where brand will be launched/expanded

- Ensure completion of of POSH & Values investigations

- Working closely with HR Operations to drive high level of store compliance to Company policies (e.g. attendance regularization) and S&E Act and applicable labour laws

- Driving high rigor of product and sales training, using LMS and digital tools

- Drive high levels of engagement in the store teams

- Lead annual store manpower and OHs budgeting and ensure compliance to budget

- Execute R&R plans to reward and recognize store employees for outstanding sales achievement and/or customer service

Women-friendly workplace:

Maternity and Paternity Benefits

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