Career Experience and Qualifications:

- Demonstrated ability to deliver business outcomes on time and within budget

- Demonstrated experience in managing stakeholder relationships

- Exceptional communication and interpersonal skills and experience

- Experience in people management and professional development of others

- Minimum of 5 to 7 years of senior management experience

- Good to have exposure to BFSI domain, ECM BPM and Integration skills.

Job Summary

(primary purpose & general description of the role)

Regional Delivery Lead

Job Summary

Position Summary: Responsible for leading a Regional Delivery team and ensure timely and accurate customer deliverables. Will oversee business growth within the region along with the resource planning and P&L

Roles & Responsibilities

Primary Responsibilities:

- Review customer proposals and estimates to plan and coordinate delivery activities.

- Ability to participate in technical discussions with the customer and internal stakeholders to define a good scope of work for all pipeline opportunities within the region

- Build positive and productive working relationships with customers for business growth.

- Manage a delivery team to ensure timely and accurate customer deliveries.

- Analyze and troubleshoot delivery issues in a timely fashion with the help of Project Managers.

- Oversee daily activities of delivery team and provide direction and guidance as needed.

- Perform resource allocations and workload assignments according to delivery requirements.

- Ensure that team maintains high level of competence and operational excellence.

- Manages resource management and succession planning for the region, tracking performance against targets.

- Demonstrates leadership across the region and is responsible for the effective people management of regional staff, including the development and coaching of direct reports.

- Serve as a primary escalation contact for customer inquiries and concerns.

- Analyze customer orders, set delivery priorities and make schedule adjustments to meet timely delivery goals.

- Perform customer negotiations for good delivery rates and maintain profitability on projects across the region.

- Develop process improvements to achieve cost effectiveness and time saving.

- Make critical business decisions to meet customer expectations.

- Leads the regional team within a defined geography in the delivery of contract commitments and is responsible for the regional performance of operations and contract delivery.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.