Regional Collections Manager - Financial Services

Role & Responsibilities:

1. Achieving Collections Targets:

- Formulate and execute strategies to ensure timely achievement of collections targets.

- Monitor performance indicators and adjust strategies as necessary to meet goals.

2. Team Management:

- Recruit, train, and manage the collections team to enhance effectiveness in collections and recovery efforts.

- Provide ongoing coaching and development opportunities to the team.

3. Monitoring and Review:

- Monitor and review the activities of regional collections teams to ensure they are on track to achieve targets.

- feedback and guidance to improve performance where necessary.

4. Adherence to Collection Processes:

- Ensure strict adherence to collection processes within the region, including system allocation, tracking, and monitoring of delayed cash deposition.

- Identify and report fraudulent practices to safeguard the interests of the organization.

5. Strategy Implementation:

- Implement collection strategies at the regional level to optimize collections and recover outstanding loans efficiently.

- Adapt strategies based on regional nuances and performance metrics.

6. Payout Authorization and Policy Implementation:

- Authorize payouts and oversee the rollout of collection payout structure policies.

- Ensure compliance with policies and procedures related to collections payouts.

7. Process Adherence and Corrective Actions:

- Monitor the collection process closely and take proactive measures against any deviations or errors.

- Initiate corrective actions and, if necessary, discontinue agencies or agents based on performance benchmarks.

8. Collaboration and Quality Assurance:

- Collaborate closely with regional sales and credit teams to ensure quality sourcing of loans.

- Identify potential risks or trouble spots and implement targeted collection-related programs to address them.

Required Skills:

- Leadership: Ability to lead and motivate a team towards achieving collection targets.

- Analytical Thinking: Strong analytical skills to interpret data and make informed decisions.

- Communication: Excellent communication skills to effectively interact with teams and stakeholders.

- Problem-Solving: Proven ability to identify issues and implement effective solutions.

- Adaptability: Flexibility to adapt strategies based on changing market conditions or regulatory requirements.

Qualifications:

- Bachelor's degree in Finance, Business Administration, or a related field. (Master's degree preferred)

- Proven experience in collections management or a similar role within the financial services industry.

- In-depth knowledge of collection strategies, processes, and regulatory requirements.

- Strong leadership and team-building skills with a track record of achieving targets.