Regional Collection Manager - TW Loans

Key Responsibilities: 

- Achievement of Collections Targets for his /her locations as per budget matrix for the region and the States assigned across the buckets and products they will be responsible for.

 - To manage the delinquent through a team of State Collection Managers and Cluster Collection Managers driving Collections through the Collection agencies and Collection managers.

 - Create adequate capacity on field collections by setting up Collections Agencies doing tele-calling and Field collections/ repossessions through the team in respective locations & drive them for the achieving the targeted numbers. Ensuring proper planning of local level strategies & and effective implementation and execution of the central strategies.

- Collaborate with the Call Centre teams, field collection agencies, Sales Teams, Credit Teams, Operation Teams, RCU for various day to day activities in portfolio management; improvement of existing processes, customer disputes redressal.

- Identification of irregularities in the field. Ensuring analysing and reporting of identified lapses/ frauds / skips / tough cases and referring to the concerned teams for preventive / curative actions. Giving triggers to tne management in terms of risk / skip analysis of various business segments / regions etc through analysis of specific portfolio.

- Visiting the assigned geographies and ensuring Portfolio reviews with the collection team, collection Agencies. Analysing the monthly performance of all the state managers, cluster managers and collections managers, their collections agencies on the various parameters critical for achieving the desired set targets.

- Constantly look out for and develop low cost collections Model and Minimize cost of collections for hard bucket collections.

- Ensure that the team and the channels strictly adhere to the laid down processes for collection, timely depositions, Repo, Surrender and sale cases and identify and report lapses and flaws if any for corrective actions. Ensuring periodic trainings for the new team members on the collection processes and the expected behaviour and refresher trainings for vintage team members.

- Continuously audit samples on various collection and raise red flags if any

- Drive team with high integrity and ensure productivity as per target

- Team Management, Hiring and driving culture of performance

- End to End tracking of cash collection process through proper MIS

- To identify process gaps and suggest process changes & enablers

- Manage the collection process as laid down, complete ownership of agency management process.