Senior Consultant at Symbiosis Management Consultants
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Regional Business Head - eCommerce (8-15 yrs)
Regional Business Head - West India ( Director Level) - Ecommerce - Mumbai
- P&L Management- Heading the P&L for West India across 4 states .
- Launched, scaled & streamlined operations for all the verticals ; Self-drive, Subscription & (Cycle vertical)
- Responsible for top line as well as bottom line responsibilities ; Revenue growth, supply growth, customer experience, efficiency & cost reduction.
- Implementing various cost reduction strategies along with strong growth
- Driving various operational & growth metrics consistently leading to West India being the best region wrt customer experience metrics.
- Working closely with all central teams driving growth & operations: (Product, Marketing, Operations & Finance)
- Drive up growth and take suitable regional / city-specific / hyperlocal marketing & growth initiatives
- Improve customer engagement, delight and retention through UX improvements
- Maintain and grow city profitability ; unit economics, areas for cost optimization
- Ensure smooth and efficient operations ; Mentor and lead the city teams to drive outcomes
- This is a critical and high visibility role ; Mumbai, Pune, Ahmedabad and the rest of West India are high-potential
The candidate should have :
- 8+ years of experience
- 3+ years of experience in a Region Head / P&L ownership role
- 2+ years of experience in Mumbai / across West India would be an added advantage
- Experience in driving geography-specific growth initiatives
- Experience in launching new markets / products would be useful
- Strong Analytical and Communication skills
- Education; Masters preferred (MBA not mandatory)
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