User Researcher

Bengaluru, Marketing - Consumer Marketing

ABOUT US :

Refyne is India's 1st and largest earned wages access platform that provides employees & vendor partners access to their salaries in real-time & on-demand. Our vision is to provide Financial Wellness for Employees and help employers promote a stress-free and productive workforce.

We take pride in being the first and largest EWA platform working with some of the biggest employers in the country including Practo, Cloud Nine Hospitals, Hiranandani Financial Services, All State, Acko General Insurance, WNS, Firstsource, Team Lease,

Teleperformance, Shadowfax, First Meridian, Tenon, Cafe Coffee Day, Barista Coffee, Epigamia, Aarti Industries, Sarda Group and many more. We help brands handle end-to-end EWA and any form of employee advances and other tailored financial services from our app which can work as a standalone app or part of your ESS app without any cost or obligation to your brand.

JOB DESCRIPTION :

- We are looking for an experienced User researcher to join our team.

- You will help define and drive the future strategies of consumer marketing, conduct research, work with cross-functional teams, and perform usability studies.

- These responsibilities include inspiring change, delivering oral and written presentations, evaluating qualitative and quantitative data, and helping the product and implementation team better understand Refyne's prospective and existing users.

Responsibilities :

- Plan and conduct user research (primary & secondary) projects on consumer, competitors, and market conditions using both quantitative and qualitative research methods

- Derive and advocate research findings gained from varying methodologies into actionable insights for different functional areas

- Evangelize research outcomes to cross-functional teams through well-documented reports, in-person presentations, or user personas and journeys

- Perform market and demographic research like DI, FGDs, etc.

- Work closely with cross-functional teams to identify and evaluate research topics

- Plan and implement user research strategies and methodologies.

- Perform usability studies with consumers

- Ask questions, gather data, and analyze data

Qualifications :

- Experience in research : Academic experience is a bonus

- User Researcher Proficiency in English (Other languages are a plus)

- Understanding of various research tools and experience in applying them based on the requirement for both remote and on-field studies

- 5 to 6 years of experience in analyzing and documenting both quantitative and qualitative data to develop user personas, user journeys, and actionable insights

Additional Information :

- Be part of a founding team with a highly successful track record for building global fin-tech start-ups

- Backed by leading global tech investors & specialists

- Flexible working hours

- Competitive salary with other employment perks

- Become a key member of a team that is building India- s first real-time, on-demand salary platform