Recko - Lead - Implementation & Solutioning

As a Lead-Implementation and Solutioning, you will:

- Create and manage processes & SOPs for pre-sales and customer onboarding

- Understanding the pulse of the customer

- Reporting to leadership on various OKRs and KPIs

- Understand how best can Recko solve a customers financial operations problem (Solutioning)

- Manage processes and Playbooks

- Instrument process efficiency measurements and reporting.

- Improve the maturity and efficiency of processes and plays.

- Setup and maintain governance meetings.

- Setup governance assets for a customer.

- Run internal and external review meetings.

- Run, manage, and steer SMEs for preparedness of go-live.

- Manage the end-to-end transition to Customer Success.

- Create and manage comprehensive project plans across multiple stakeholders.

- Ensure Risk Management/ scope management for the implementation.

- Maintain best practices for implementation of the tool.

- Project status reporting to internal and external stakeholders.

What are we looking for:

- 3+ years of experience managing customers and solutioning products

- Excellent problem-solving skills

- Experience in expectation management during projects to ensure customer satisfaction.

- Good Presentation and communication skills.

- Good Documentation Skills, experience in project management tools preferred.

About Recko:

The Recko Financial Operations Platform empowers finance teams in fast-growing internet businesses with a comprehensive and robust technology stack to build and embed innovative financial workflows such as accounting, reconciliation, commission calculation, payment orchestration and reporting, so businesses can accelerate growth, collaboration, and track and manage money end to end. This ensures that every dollar, euro or pound that the company moves is accounted for and the financial needs of the ever evolving business is taken care of.

Globally, the Recko platform securely processes transactions worth millions of dollars every day. Customer-obsessed brands such as Deliveroo, Meesho, Grofers, Dunzo, Acommerce, etc use Recko so that their finance teams can streamline operations with automation and prioritize growth over repetitive and time-consuming tasks around day-to-day financial operations. Our transparent pricing and exceptional customer service guarantees that we power your growth story - one transaction at a time.

Recko is a Series A funded startup, backed by marquee investors like Vertex Ventures, Prime Venture Partners and Locus Ventures. Traditionally enterprise software is always built around functionality. We believe software is an extension of one's capability, and it should be delightful and fun to use.

Working at Recko:

We believe that great companies are built by amazing people. At Recko, We are a group of young Engineers, Product Managers, Analysts and Business folks who are on a mission to bring consumer tech DNA to enterprise fintech applications. The current team at Recko is 60+ members strong with stellar experience across fintech, e-commerce, digital domains at companies like Flipkart, PhonePe, Ola Money, Belong, Razorpay, Grofers, Jio, Oracle etc. We are growing aggressively across verticals