Recko - Associate Director - Customer Engagement

Your Role : 

- Create and manage processes & SOPs for pre-sales and customer onboarding

- Understanding the pulse of the customer

- Reporting to leadership on various OKRs and KPIs

A Day in the Life: 

- Understand how best can Recko solve a customers financial operations problem (solutioning)

- Manage processes and Playbooks

- Instrument process efficiency measurements and reporting.

- Improve the maturity and efficiency of processes and plays.

- Setup and maintain governance meetings.

- Setup governance assets for a customer.

- Run internal and external review meetings.

- Run, manage, and steer SMEs for preparedness of go-live.

- Manage end-to-end transition to Customer Success.

- Create and manage comprehensive project plans across multiple stakeholders.

- Ensure Risk Management/ scope management for the implementation.

- Maintain best practices for implementation of the tool.

- Project status reporting to internal and external stakeholders.

What You Need :

- 5+ years of experience managing customers and solutioning products

- Excellent problem-solving skills

- Experience in expectation management during projects to ensure customer satisfaction.

- Good Presentation and communication skills.

- Good Documentation Skills, experience in project management tools preferred.